I had a meeting with an EAP today to work for them as self employed. They seemed to have a great team and seem really well organised offering support on the front line. By this I mean taking calls and referral to external agencies for further support.
My job would be to take calls and offer emotional support if needed and to asses the risk of that client.
There is no expectations of me to see loads of calls, I would just deal with one call and follow it right through including admin to completion. There is a busy button on the phone that you can push which allows you to take a break between calls if you need one.
There are people available to support me if I take a difficult call and they wouldn't expect me to take another until I am ready. They offer training to 4 times a year. All sounds great.
The interview was really easy for me after 9 years of experience of counselling and it all felt very comfortable.
If I get invited to a second interview there is a role play on the phone to do, that will be fun...lol. I have done telephone work before but not for an EAP.
so lets see what happen next!
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